IBYS launches new Solution for QoE Measurement of Smartphone End-Users

Ibys Technologies announces the launch of the new solution "IBYS PhoneMonitor". This new solution allows measuring the quality of experience (QoE) of Smartphones / Blackberry end-users while accessing simple and composed services in single and multi-channel mobile environments.

IBYS PhoneMonitor is a solution that is capable of measuring the real experience of subscribers that uses Smartphones and Blackberries accessing simple and composed mobile services that Telecommunication operators offer through their GSM, GPRS, UMTS and HSPA networks. The solution is able to manage and monitor events of services such as Voice, Message Services, Internet Services, etc. according to the use of the Smartphone by the subscriber and collects this monitored data into a central database where it is translated to subjective User Experience Key Performance Indicators.

The solution consists of two main modules; a small software client installed in the Smartphone / Blackberry and a central Web Server Application for the complete managing and supervision of the monitored user experience.

The software installed within the End-User Terminal (Smartphone) collects information about the real use of services by the subscribers. This software client monitors the activity of the subscribers’ use of the services. The data generated by the activity is sent periodically to a central database server which processes and analyzes the produced information generating KPIs and quality reports. The communication between the Smartphone and the Server is completely transparent to the subscribers.

The Server provides also a centralized complete supervision for each Smartphone besides real-time monitoring tools for network coverage, Cell ID, LAC, 2G or 3G availability, radio signal lost, fading, cell handoff and also internal data from the device itself (like battery status, etc). It also registers based on GPS the movements of an end-user which can be graphically presented as routes in a map using GoogleMaps.

IBYS’ CEO, Fernando Palop, says, “Although QoE is perceived as something subjective, it is the only measurement that is really relevant for customers of a certain service. Being able to measure the experience of customers in a controlled manner helps operators to understand what may be wrong with their services. The only way to know how customers see your business is to look at it from their perspective. IBYS Phone Monitor is an innovative and cost-effective solution that provides these measurements of the subscribers’ experience and gives the operator the right understanding of the functioning of their service from the point of view of the end-user.”

Ibys Technologies participates in the upcoming QoS/QoE ITU-T Workshop in Kenya

Ibys Technologies has the pleasure to announce its participation in the ITU-T Workshop on "Delivering Good Quality Telecommunication Service in a Safe Environment in Africa", in Nairobi - Kenya, (July, 26 - 31, 2010).

Ibys will take the chance to show how its QoS/QoE solutions can help to improve the end-user´s experience and how Telecommunication Regulators would be able to benchmark the delivered quality of services of the different local operators.

In this Workshop, Ibys will reveal the latest technologies of End-to-End Quality of Service testing, measuring and monitoring. Xplorer QoS System is one of the very few solutions worldwide for complete End-to-End Quality Monitoring and Testing of Telecommunication Services. Our solution is able to monitor all types of networks like GSM, GPRS, EDGE, 3G, 3.5G, CDMA, CDMA2000, PSTN, WiMAX, xDSL, etc. Examples of monitored services are Voice Services, Internet Services, VoIP, IVR, Messaging Services (SMS, MMS, etc.) and much more.

Request for a meeting with Ibys' End-to-End QoS Monitoring experts by sending an email to sales@ibys.net.

What is the ITU?

The International Telecommunication Union is an agency of the United Nations which regulates information and communication technology issues. For nearly 145 years, ITU has coordinated the shared global use of the radio spectrum, promoted international cooperation in assigning satellite orbits, worked to improve telecommunication infrastructure in the developing world and established worldwide standards.

ITU also organizes worldwide and regional exhibitions and forums, such as ITU TELECOM WORLD, bringing together representatives of government and the telecommunications and ICT industry to exchange ideas, knowledge and technology.

IBYS launches new Version of its PDA QoS Testing Solution

Madrid (June 30, 2010), Ibys Technologies, a Spanish independent provider of End-to-end “Quality of Service” (QoS) Testing, Performance and Monitoring Solutions, announces the launch of the new version of its solution “Xplorer QoS Programmable Device”. This new version allows to execute tests and to measure the Quality of Service of telecommunication networks based on GSM, GPRS, UMTS and HSPA just using a PDA.

Ibys Technologies’ core solution Xplorer QoS System until now used Probe Units that are in charge of executing all Quality of Service tests. Each of these Probe Units simulates complex end-user behaviour handling up to 8 test interfaces at the same time. Like end-users, the Probe Units use devices like PDA, commercial and industrial cell phones, PSTN lines, xDSL routers, WiMAX interfaces, etc. for the testing process, either for fixed location as for driving tests.

The new version is now able to monitor Network, Voice, Messaging and Internet services without having the PDA physically connected to a Probe Unit. The new Xplorer QoS Programmable Device is a remote Mobile Terminal that allows testing and monitoring the Network, Voice, Messaging and Internet services at any site or place without having to install a complete Probe Unit. This device communicates automatically with the Control Unit, for programming tasks, collected measurement data and to notify alarms.

The Programmable Device works as an autonomous device that is managed, configured and programmed from the Control Unit of the Xplorer system just like any standard Probe Unit. The Programmable Device collects and measures all the necessary parameters that are send to Xplorer’s Control Unit, the central administration, configuration and reporting server, which is in charge of processing and analysing the collected data to generate QoS Key Performance Indicators (KPI) and the desired quality reports. The route of Walk Tests can be visualized within the Geographical Map Representation Module of the centralized Reporting System. The physical communication between the Control Unit and the Programmable Device is performed in a completely transparent manner to the user.

The Control Unit also provides a complete centralized supervision of all PDA, which provides real-time monitoring tools for Network Coverage, Cell-Id, LAC and availability of either 2G or 3G, Loss of RF signal, fading, Cell Changes, Device internal data (battery status and device capabilities).

Ibys’ CEO Fernando Palop says, “The Xplorer QoS Programmable Device is the new generation of Monitoring and Testing of Quality of telecommunication services. This new version of our solution doesn’t only give the operators the chance to acquire a lightweight but complete QoS/QoE solution enabled for a massive KPI monitoring, it also provides a system which is able to measure QoS/QoE in places where fix Probe Units and Driving Tests Probe Units cannot reach as on Walk Tests in Shopping Malls, Governmental Buildings, Executive offices or floors in companies, etc.”

The new version of Xplorer QoS Programmable Device can run as an independent solution or as an extension module to Xplorer QoS System.

Jordan’s Telecom Commission selects Ibys to supply its “WIMAX Benchmarking and Monitoring System”

Madrid (May 6, 2010), Ibys Technologies announces the adoption of its Xplorer QoS System by TRC Jordan, the Telecommunication Regulation Commission of Jordan. TRC Jordan uses Ibys Xplorer QoS System to measure and monitor the Quality of Service -as it is perceived by the end user- of all 5 WiMAX operators in its country.

At the beginning of this year, Ibys’ Xplorer QoS was selected as the winner of a public tender that TRC Jordan published last year in June. The solution is now installed and running in production.

The objective of TRC Jordan with Xplorer QoS is to have a system that is capable of evaluating the quality -as perceived by the end user- of Wireless Internet Services provided through WiMAX technology. Xplorer shall enable the TRC to conduct benchmarking surveys for the licensed service providers in the kingdom that provides these services in order to evaluate, to assess and to compare the service quality that is delivered by the different service providers at the same point of time. Xplorer QoS collects and measures all the necessary parameters that reflect service quality, has the ability to analyze the collected data and generates comprehensive detailed and executive quality reports.

Xplorer QoS collects and measures all the necessary parameters by using its Probe Units equipped with adequate WiMAX Test Devices, being either placed at fixed locations or placed in a vehicle for driving tests, and executes tests automatically. Xplorer’s Control Unit, the central administration, configuration and reporting server, is in charge of processing and analysing the collected data to generate QoS Key Performance Indicators (KPI) and the desired quality reports.

Ibys Technologies presents its new 360 QoS concept at the Mobile World Congress

Ibys Technologies proudly presents...

...the Next Generation of VAS Quality Testing and Monitoring.

What does 360 QoS mean?

360 QoS goes one step beyond the classical Quality Testing and Monitoring. It provides the most complete and most advanced solution to monitor and test the quality of highly complex and compound Value Added Services.

Social Network Integration - Internet Services - Mobile Messaging Services - Chat Services - Voice Services - Mobile Payment Services - Video Services - iPhone Services - Blackberry Services - Roaming - etc.

Over all type of networks like:

2G - 2.5G - 3G - 3.5G - WiMAX - xDSL - Fixed Line - etc.

Do you want to see how to monitor and test the quality not only for your basic services but also for your high level VAS?

Enable a continuous Service Improvement and drive your organization to Service Excellence.

Don’t wait and click here or send an email to sales@ibys.net for a meeting with our 360 QoS specialists at the Mobile World Congress 2010, Fira de Barcelona, Stand 1G36 – Hall 1.

We’ll be more than happy to welcome you.

Ibys Technologies exhibits at the Mobile World Congress

Ibys Technologies has the pleasure to announce that we will exhibit at the Mobile World Congress, being held 15-18 February 2010 in Barcelona, Spain.

Ibys will take the chance to demonstrate the most recent functionalities of its solution Xplorer QoS System in order to show to interested visitors the latest technologies of End-to-End Quality of Service testing, measuring and monitoring. Xplorer QoS System is one of the very few solutions worldwide for complete End-to-End Quality Monitoring and Testing of Telecommunication Services. Our solution is able to monitor all types of networks like GSM, GPRS, EDGE, 3G, 3.5G, CDMA, CDMA2000, PSTN, WiMAX, xDSL, etc. Examples of monitored services are Voice Services, Internet Services, VoIP, IVR, Messaging Services (SMS, MMS, etc.) and much more.

Request for a meeting with Ibys' End-to-End QoS Monitoring experts at Mobile World Congress.

Please visit us at our stand 1G36 - Hall 1

Ibys@Mobile World Congress:
February 15 – 18, 2010
Fira de Barcelona
Stand 1G36 – Hall 1
Montjuic Avinguda Reina Maria Cristina
08004 Barcelona, Spain

What is the Mobile World Congress?

Mobile World Congress combines the world's largest mobile industry exhibition with an innovative and exciting conference featuring leading mobile operators, vendors, and content owners from across the world. Attendees will be able to view the newest in mobile innovation, hear the leaders of the industry address the issues pertinent in today's global market, and enjoy a first-class exhibition.

Take advantage of this unprecedented opportunity to network with business leaders, discuss the hottest trends in mobile communications, and help define the industry's continued growth.

To find out more about the Mobile World Congress or to register, please visit: www.mobileworldcongress.com.

QoS for Blackberry Services by Using only a Phone

Madrid (November 19, 2009), Ibys Technologies, the Spanish market leader of End-to-end “Quality of Service” (QoS) Testing, Performance and Monitoring Solutions, announces the extension of its End-to-End QoS solution Xplorer by adding a brand new module that is able to execute tests and to measure the quality of Blackberry services by using just a Blackberry phone.

Ibys Technologies’ Solution Xplorer QoS System uses Probe Units that are in charge of executing all Quality of Service tests. Each of these Probe Units simulates complex end-user behavior handling up to 8 test interfaces at the same time. Like end-users, the Probe Units use devices like Blackberry phones, commercial and industrial cell phones, fixed lines, xDSL routers, WiMAX interfaces, etc. for the testing process.

The new module grants independence to the Blackberry phone and allows monitoring Blackberry services without having the phone physically connected to a Probe Unit. A small Software Agent installed on the Blackberry device monitors the Blackberry services and sends the monitoring data to Xplorer, where the data is processed. The scheduling of all activities is done on the Xplorer System. In addition to the Blackberry service test, this module also allows a monitoring of the device itself. The Xplorer Web interface provides a Real Time Monitor of all active Blackberry devices as well as a historical Log.

Ibys’ CEO, Fernando Palop says, “This new module is absolutely perfect for the operators to deliver best-of-breed services to their Corporate Customers and increase the loyalty of these. This new module within Xplorer is able to monitor the quality of service in the native environment of the end-user itself, places like offices, the VIP lounge in the airport, Malls, etc., where conventional monitoring probes don´t reach.”